Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Bitkingz Casino. Please read them carefully before creating an account, depositing funds or playing games. By using the website, you confirm that you understand and agree to these terms, together with any additional rules displayed for particular games, promotions or services.

Bitkingz Casino operates under an e-gaming licence issued by the Tobique Gaming Commission (New Brunswick), licence No. 0000002, and a licence from the Comoros AOFA, reference ALSI-202508056-FI2.

1. About these terms

These Terms & Conditions form an agreement between you and the operator of Bitkingz Casino. They apply to the website, account services, games, payment features, promotional offers and other services made available through the platform. Additional terms may apply to specific games, competitions, bonuses or campaigns. Where additional terms are provided, you should read them before taking part.

The website is intended for users who are legally permitted to access online gambling services in their location. Gambling laws can differ between Australian states and territories and between countries. You are responsible for checking whether use of the website is lawful where you live and for complying with all applicable laws. Bitkingz Casino does not invite anyone to use the service where online gambling is prohibited.

These terms may be updated from time to time to reflect changes to the website, services, legal requirements or business practices. The latest version published on the website will apply from the stated effective date, or from publication where no date is shown. If you continue to use the website after an update, this may indicate acceptance of the revised terms.

2. Eligibility and account requirements

You must meet the minimum legal age for gambling in your jurisdiction and satisfy any other eligibility requirements that apply to you. You must not use the website if you are underage, prohibited from gambling, subject to a gambling exclusion, or otherwise unable to enter into a legally binding agreement.

You may be required to create an account before using certain features. Information supplied during registration must be accurate, complete and kept up to date. You must not register using another person’s identity, create an account for someone else or maintain multiple accounts where this is not permitted.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Tell Bitkingz Casino promptly if you believe your account has been accessed without permission, your credentials have been lost, or any account information is incorrect. You should use a strong password and avoid sharing access to your device or account.

Bitkingz Casino may carry out identity, age, location, payment and source-of-funds checks where appropriate. You may be asked to provide documents or information for verification and compliance purposes. If requested information is not supplied, is incomplete, or cannot be verified, access to some services may be restricted and an account may be suspended or closed.

3. Deposits, play and withdrawals

Funds must be deposited using a payment method that you are authorised to use. You must not use a payment account, card or other instrument belonging to another person without proper authority. Payment methods may be subject to their own terms, verification processes, transaction limits and processing times.

You should only deposit money that you can afford to lose. A deposit is not a guarantee of winnings, and gambling outcomes are uncertain. Once a wager has been accepted, it will generally be treated as final unless the applicable game rules, technical requirements or law provide otherwise. Game rules should be reviewed before play.

You may request a withdrawal in accordance with the available account procedures. Withdrawals may be subject to identity verification, payment checks, minimum or maximum thresholds, account status and other applicable requirements. The platform may return funds through an appropriate verified payment method and may ask for further information before completing a transaction.

You are responsible for checking that deposits and withdrawals are recorded correctly. If you notice an error, duplicate transaction or unauthorised payment, notify Bitkingz Casino as soon as possible through the support channel available on the website. Do not attempt to reverse, dispute or misuse a transaction without first raising the issue with the platform, except where required to protect yourself from fraud.

You must not use the website for money laundering, fraud, terrorist financing, unlawful activity or any other improper purpose. Suspicious or unusual activity may be reviewed, reported or acted upon as required by law. Bitkingz Casino may hold, restrict or refuse transactions where verification, security or legal concerns arise.

4. Promotions, fair use and prohibited conduct

Promotions, bonuses, free plays and other offers are subject to their own promotional terms. Those terms may include eligibility requirements, activation steps, wagering conditions, expiry periods, game restrictions, contribution rules, withdrawal conditions and maximum values. You should read the relevant offer terms before accepting or using a promotion.

Unless an offer states otherwise, promotions are intended for genuine individual customers and may not be combined, transferred, sold or used to obtain an unfair advantage. Bitkingz Casino may limit, withdraw or refuse an offer where there is suspected abuse, technical error, multiple-account activity, collusion or a breach of the applicable terms.

Using software, devices, scripts or methods designed to interfere with the website or influence game results.
Exploiting errors, faults, loopholes or pricing mistakes, or failing to report a material error when you become aware of it.
Colluding with other users, manipulating games or using another person’s account.
Providing false, misleading or stolen information, or attempting to avoid verification controls.
Using the service for unlawful activity, commercial purposes or any activity that may damage the platform or other users.
Harassing staff, other customers or service providers, or uploading harmful, offensive or unlawful material.

If prohibited conduct or a breach of these terms is suspected, Bitkingz Casino may investigate and may suspend or close an account, cancel affected transactions, remove promotional benefits or take other action permitted by law. Any decision will be made having regard to the available information and applicable requirements.

5. Responsible gambling, privacy and service limitations

Responsible gambling

Gambling should be an entertainment activity, not a way to make money or recover losses. Set personal limits before you play, take regular breaks and never gamble with money needed for living expenses. Do not play when affected by alcohol, drugs, stress or other circumstances that may affect your judgement.

Responsible gambling tools and support options may be available through the website, including deposit controls, time reminders, account breaks or self-exclusion features. The available tools and processes may vary by location and service. If gambling is becoming difficult to control, stop playing and seek help from an appropriate gambling support organisation or qualified professional in Australia.

Privacy and communications

Personal information is handled in accordance with the applicable privacy notice and laws. Information may be collected and used to provide services, verify accounts, process payments, prevent fraud, meet legal obligations, improve the platform and communicate with you about your account. You should review the privacy information available on the website for further details about collection, use, disclosure and your available rights.

You agree to receive service-related communications needed to operate your account. Marketing communications will be managed in accordance with applicable requirements and any preferences or choices available to you. You must ensure that contact and account details remain current so important notices can reach you.

Availability and liability

The website and games may be changed, interrupted, suspended or withdrawn without notice where reasonably necessary, including for maintenance, security, technical issues, legal requirements or circumstances outside the operator’s control. Bitkingz Casino does not guarantee uninterrupted access, error-free operation or that every service will be available at all times.

To the extent permitted by law, you use the website at your own risk. Nothing in these terms excludes or limits rights, guarantees or remedies that cannot lawfully be excluded or limited under Australian consumer law or other applicable legislation. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

If you have a question or concern about your account, a transaction, a game or these terms, use the support options displayed on the Bitkingz Casino website. We may ask for information needed to identify you and investigate the matter. These terms are governed by the laws applicable to the relevant service and user, subject to any mandatory rights or protections that apply.