Privacy Policy

This Privacy Policy explains how Bitkingz Casino may collect, use, store and share information when you visit the website, create an account, use casino services or contact support. It is intended for players in Australia and should be read together with the website’s other terms and policies.

Bitkingz Casino operates under an e-gaming licence issued by the Tobique Gaming Commission (New Brunswick), licence No. 0000002, and a licence from the Comoros AOFA, reference ALSI-202508056-FI2.

Information we may collect

When you use Bitkingz Casino, information may be collected directly from you, automatically through your use of the website, or from service providers where this is necessary for account administration, verification, payment processing, security or legal compliance. The information handled depends on the services you use and the choices you make.

Account and contact information

When you register or update an account, we may handle details such as your name, date of birth, residential or contact information, username, account preferences and other information needed to create and administer your player account. We may also record information you provide when contacting customer support, submitting a request, making a complaint or otherwise communicating with us.

Identity and verification information

To help confirm that an account is genuine and being used by the correct person, we may request identity or address information and supporting documents. Depending on the circumstances, this may include identification documents, proof of address, source-of-funds information or other details needed for account checks. Verification information may be reviewed using appropriate service providers and security processes.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, winnings, account balances, payment methods and related transactions. Payment details may be processed by specialist payment providers. Where possible, payment information is handled through secure systems, and we may receive confirmation or limited payment information rather than complete card details.

Technical, device and usage information

When you visit the website, we may collect technical information such as your IP address, browser type, device characteristics, operating system, language settings, approximate location, pages viewed, access times and referring links. We may also record how you use website features, games, promotions and help functions. This information helps us operate, secure and improve the service.

Information from other sources

Where appropriate, information may be received from payment providers, identity verification services, fraud prevention providers, analytics providers or other authorised service partners. Such information may help us confirm account details, complete transactions, protect the website and meet legal or compliance requirements.

How we use information

Personal information is used for appropriate business, service, security and compliance purposes. We aim to collect and use information that is relevant to these purposes and not keep it in a form that identifies you for longer than reasonably necessary, subject to legal and operational requirements.

Creating, maintaining and administering your player account.
Processing deposits, withdrawals and other account transactions.
Providing casino services, customer support and account information.
Confirming identity, age and account ownership where checks are required.
Detecting, preventing and investigating fraud, money laundering, misuse, collusion, unauthorised access and other suspicious activity.
Keeping the website, payment processes and account systems secure, stable and functional.
Understanding website use and improving performance, content, usability and service quality.
Sending service messages about your account, transactions, security, policy changes or other important matters.
Sending marketing communications where permitted and where you have provided consent or another valid preference.
Meeting applicable legal, regulatory, tax, accounting, dispute-handling and responsible gambling requirements.
Responding to requests, complaints, legal claims or enquiries from you and authorised bodies.

Some information is needed to provide account services or complete required checks. If you do not provide information that is reasonably necessary, we may be unable to open, maintain or fully operate an account, process a transaction or respond to a request. We may also use information to maintain records of consent, preferences, communications and decisions relating to your account.

Cookies and similar technologies

Bitkingz Casino may use cookies and similar technologies to remember settings, keep you signed in, support essential website functions, understand website traffic, improve performance and help protect accounts. Some cookies may support analytics, preferences or marketing activities, depending on the features available and your choices.

You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect how some website features work, including sign-in, preferences and account functions. Browser settings differ, so refer to the help information for your chosen browser if you want to change these controls.

Sharing, security and retention

We may share relevant information with service providers that help operate the website and deliver services. These providers may support hosting, information technology, customer support, payments, identity checks, fraud prevention, security, analytics, communications, auditing or professional services. They are expected to handle information only for authorised purposes and with appropriate protections.

Information may also be shared where necessary to protect players, the website or other people; investigate suspected unlawful or prohibited activity; enforce applicable terms; handle disputes; or respond to a valid request from a court, government body, law enforcement agency or other authorised organisation. We do not treat your personal information as a public profile or make it available for unrelated purposes.

Security measures

Reasonable administrative, technical and organisational measures are used to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or supplier procedures. However, no website, internet connection or electronic storage system can be guaranteed to be completely secure.

Some service providers may process or store information outside Australia. Where this occurs, appropriate steps are taken to support secure handling and the purposes described in this Privacy Policy. Information may be accessible to organisations in other countries where necessary to provide services, complete checks, process payments, maintain systems or meet legal obligations.

How long information is kept

Information is kept for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, customer support, security, dispute handling, reporting and service improvement. Some records must be kept for a period required by law even after an account is closed. This can include account, identity, payment, transaction, communications or compliance records.

When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements. Closing an account does not necessarily result in immediate deletion of every record, particularly where retention is needed for legal, security, fraud prevention, accounting or dispute-related reasons.

Your privacy rights and enquiries

Marketing choices

You can change your marketing preferences at any time. Marketing messages may include an unsubscribe option or other instructions for opting out. Withdrawing consent to marketing will not usually affect service messages that are necessary for your account, transactions, security or important policy information.

Your data rights

Subject to applicable requirements and reasonable verification, you may ask about the personal information held about you and request that it be handled appropriately. Depending on the circumstances, your rights may include:

Accessing a copy of personal information we hold about you.
Requesting correction of information that is inaccurate, incomplete or out of date.
Requesting deletion of your data where there is no valid reason for it to be retained or processed.
Withdrawing consent to marketing communications or other processing based on consent.
Asking for an explanation of how your information is used or raising a privacy concern.

To exercise these rights, or to ask a privacy question, contact support@bitkingzcasino.win. Please include enough information to help us identify your account and understand your request. We may need to verify your identity before providing information or making changes. We will consider and respond to requests in line with applicable requirements.

A request to delete information may not be accepted where records must be retained for legal, security, accounting, fraud prevention, dispute or other legitimate reasons. Similarly, some requests may be limited where fulfilling them would adversely affect the rights of another person, compromise security controls or prevent us from meeting a legal obligation.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business processes or privacy requirements. The latest version will be made available on the website. We encourage you to review this page periodically, particularly before continuing to use account services after a material update.

If you have concerns about privacy, believe that information may be inaccurate, or want to exercise your data rights, please contact support@bitkingzcasino.win. We ask that you avoid sending unnecessary sensitive information in your first message. Our support team may request further details through an appropriate process so that your account and personal information can be protected.

By using Bitkingz Casino, you acknowledge that information may be handled as described in this Privacy Policy, subject to your rights and any requirements that apply to the services you use.