Contact Bitkingz Casino

If you need assistance with Bitkingz Casino, contact our support team at support@bitkingzcasino.win. We aim to provide clear and helpful assistance with account questions, payments, website access and responsible gambling matters. To help us review your request efficiently, please provide the relevant information and explain the issue as clearly as possible.

Bitkingz Casino operates under an e-gaming licence issued by the Tobique Gaming Commission (New Brunswick), licence No. 0000002, and a licence from the Comoros AOFA, reference ALSI-202508056-FI2.

How to get in touch

For support by email, write to support@bitkingzcasino.win. Please send your message from the email address linked to your account where possible. Include your account email or username, a short description of the issue and screenshots if relevant. Do not include your password or other unnecessary sensitive information.

Providing complete information helps the support team understand your request and may reduce the need for follow-up questions. Requests are usually answered within 24 hours, although response times can vary depending on the nature and complexity of the matter.

Account access, profile details and verification questions
Deposit and withdrawal enquiries
Questions about applicable bonus terms and conditions
Technical problems, errors or difficulties using the website
Requests relating to responsible gambling, account restrictions or taking a break

Before you contact support

Please check that your message includes the key details needed to identify and understand the matter. If the issue concerns a transaction or website error, include the relevant date, general description and any visible reference or error message. Screenshots can be useful when they do not contain passwords, full payment details or other information that should remain private.

For responsible gambling requests, clearly state the type of assistance or account restriction you are seeking. Support can explain the available process and next steps. Please allow time for your request to be reviewed and avoid sending repeated messages about the same issue, as this may not speed up the response.